Refund & return policy

1 · Change-of-mind returns

For prepaid orders, you may request a return within 3 days of delivery if the full-size perfume is completely unopened and its tamper-evident seal is intact. We encourage you to try the complimentary 2 ml sample vial before opening the full-size bottle. Once the full-size bottle is opened or its seal is broken, it cannot be returned for change of mind or fragrance preference.

2 · What happens if you don’t like the fragrance

If you are eligible for a change-of-mind return, the applicable amount will be provided as Beyond the Body store credit only. We do not provide a refund to the original payment method for change-of-mind returns. The 2 ml sample vial may be kept by the customer.

3 · COD orders

COD orders are not eligible for change-of-mind returns. However, COD orders may still qualify for a return, replacement or other resolution if the product is damaged, defective, incorrect, or an item is missing.

4 · Return shipping for change of mind

For approved change-of-mind returns, the customer is responsible for the return shipping cost. The product must be safely packed and returned in the required condition.

5 · Damaged, defective, wrong or missing items

If your order arrives damaged, leaking, defective, incorrect, or with a missing item, report it within 48 hours of delivery. An unboxing video is required, along with clear photographs and other evidence where relevant. The video should continuously show the package, the shipping label, the opening of the parcel, and the product received.

For an approved claim, Beyond the Body may provide a replacement, store credit, or another applicable resolution depending on the situation. For verified damaged, defective or incorrect products, Beyond the Body will bear the applicable return shipping cost. The approved resolution is final.

6 · Verification and store credit

Returned products are checked after they are received. Once the return is received and verified, applicable store credit is generally issued within 5–7 working days.

7 · Exclusions

We are not responsible for damage caused by misuse, accidental damage, or improper storage or handling after delivery.

8 · How to raise a request

You can raise a return or issue request through your account on the website, or contact us by email, phone or WhatsApp.

Contact

Brand

Beyond The Body

Business

Jush Enterprises — Sole Proprietorship

Address

Vill. Panchpara (Radhadasi), P.S. Sankrail,
Mourigram, Howrah, West Bengal – 711113

Email

Jush@BeyondTheBody.in

Phone

6291 239 256

Website

www.beyondthebody.in

To cancel an order before it ships, see our Cancellation Policy. For delivery timelines and charges, see Orders & Shipping.