Privacy policy

1 · What information do we collect?

When you shop with Beyond the Body, create an account, use guest checkout, contact us, or interact with our website, we may collect:

• Your name, email address and phone number.
• Billing and delivery address.
• Account details and order history if you create an account.
• Order, payment and transaction-related information.
• Messages you send through our contact form or customer support.
• Reviews, ratings, photographs, videos or testimonials that you choose to submit.
• Basic website and device information, such as pages visited, browser and device information and similar technical information.

2 · Why do we need this information?

We use your information to:

• Process and deliver your orders.
• Process payments, cancellations, returns and refunds.
• Manage customer accounts and provide guest-order support.
• Respond to questions and resolve customer-service issues.
• Keep our website secure and improve your shopping experience.
• Understand how visitors use our website through tools such as Google Analytics.
• Measure and improve advertising campaigns on platforms such as Google and Meta/Instagram.

3 · Payments

Payments on our website are processed through Razorpay. Information needed to complete a transaction may include your name, address, email, phone number and payment-related or transaction information. Payment credentials such as complete card details are handled through the payment service rather than intentionally stored by Beyond the Body on its own servers.

4 · Delivery and courier partners

To deliver your order, we may share the information needed for delivery — such as your name, phone number, delivery address and order details — with our logistics partners. We currently expect to use Shiprocket and/or eKart, but may use other authorised courier or delivery partners when needed, including when a particular service does not cover your location or cannot fulfil a shipment.

5 · Cookies, analytics and advertising

We may use cookies and similar technologies to keep the website working, understand how visitors use it and improve your experience. We may also use Google and Meta/Instagram advertising and measurement tools to understand campaign performance and show relevant advertising. The specific tools used may change as our website and marketing systems develop.

6 · Email and WhatsApp marketing

With your permission, we may contact you by email or WhatsApp about new launches, soft launches, discounts, current offers and early or pre-access opportunities. We do not use SMS for promotional marketing. You can opt out of promotional messages at any time by using an available unsubscribe or opt-out option, or by contacting us.

7 · Reviews, photos, videos and testimonials

If you choose to submit a review, rating, photograph, video or testimonial, we may use or display it on our website or in our brand communications, subject to the permissions you provide when submitting it.

8 · Who may receive your information?

We may share relevant information with trusted service providers who help us run Beyond the Body — for example, Razorpay for payments, logistics and courier partners for delivery, and website, analytics, advertising, email or WhatsApp service providers. We do not sell your personal information.

9 · How do we protect and keep your information?

We take reasonable steps to protect your information from unauthorised access, misuse or disclosure. We keep information only for as long as reasonably needed for orders, customer support, business records, legal or regulatory requirements, security and other purposes described in this policy.

10 · Your choices

You can contact us to ask about your personal information, request correction where appropriate, request deletion where applicable, withdraw consent where consent is the basis for processing, or stop receiving promotional communications. We may need to verify your identity before acting on a privacy request.

11 · Contact us

Brand

Beyond The Body

Business

Jush Enterprises — Sole Proprietorship

Address

Vill. Panchpara (Radhadasi), P.S. Sankrail,
Mourigram, Howrah, West Bengal – 711113

Email

Jush@BeyondTheBody.in

Phone

6291 239 256

Website

www.beyondthebody.in

We may update this policy when our website, services or applicable requirements change. The latest version will be published on www.beyondthebody.in.