Cancellation policy

1 · When can I cancel my order?

You can request cancellation as long as your order has not been shipped. Once an order has been dispatched, it cannot be cancelled.

2 · How do I request a cancellation?

You can request cancellation through any of these channels:

• Your customer account on the Beyond the Body website
• Email: Jush@BeyondTheBody.in
• Phone: 6291 239 256
• WhatsApp: 6291 239 256

Please provide your order number so that we can process your request quickly.

3 · How are approved refunds provided?

For eligible cancellations and approved refund situations, the refund will be provided as store credit to the customer.

Refunds are not returned to the original payment method. Store credit can be used for a future purchase on Beyond the Body, subject to the applicable terms.

4 · If you change your mind about a perfume

If you do not like the fragrance or the sample vial after receiving your order, any eligible refund will be provided as store credit. No refund will be made to the original payment method.

Eligibility for a return or refund in such circumstances is subject to our separate Refund & Return Policy, including any applicable conditions relating to the product’s seal and condition.

5 · What if the order has already been shipped?

Once an order has been dispatched, it cannot be cancelled. If your order is eligible for a return, replacement or refund/store-credit resolution, please refer to our Refund & Return Policy.

6 · COD orders

If a Cash on Delivery order has not yet been shipped, you may request cancellation through the channels listed above. No payment refund is required for a COD order successfully cancelled before shipment, because no payment has been collected.

7 · When can Beyond the Body cancel an order?

For security and operational reasons, we may cancel an order in exceptional circumstances, including an obvious pricing error, product unavailability, payment issue, suspected fraudulent activity, or another issue that prevents us from fulfilling the order.

If we cancel an order that has already been paid for, the applicable refund will be provided as store credit.

8 · Need help?

Brand

Beyond The Body

Business

Jush Enterprises — Sole Proprietorship

Address

Vill. Panchpara (Radhadasi), P.S. Sankrail,
Mourigram, Howrah, West Bengal – 711113

Email

Jush@BeyondTheBody.in

Phone

6291 239 256

Website

www.beyondthebody.in

For delivery timelines and charges, please see our Orders & Shipping Policy. For product returns, replacements and refund or store-credit eligibility, please see our Refund & Return Policy.